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IPDCRM, Institute of Personality Development & Customer Relationship Management

A Nigerian Professional Institute · Est. under CAMA 1990

Develop the Person.Strengthen the Professional.Transform the Organisation.

IPDCRM is a professional institute dedicated to developing people, strengthening professional relationships and advancing the standards that drive organisational excellence, across Nigeria and beyond.

  • Registered Professional Body

    Corporate Affairs Commission · CAMA 1990

  • Federally Approved

    Federal Ministry of Education · Federal Ministry of Justice

  • Globally Connected

    Int'l Council of Customer Service Organizations

  • Standards Driven

    World Personality Development Council

What IPDCRM Does

One institute at the intersection of who you are and how you serve.

IPDCRM was established to bring about synergy between personality development and customer relationship management, because organisations grow when their people do.

01

Personality Development

Confidence, poise and professional presence, the organised pattern of behaviours that makes a person distinctive, credible and trusted.

02

Customer Relationship Management

Customer focused thinking, service excellence and long term relationship management across every sector and stakeholder.

03

Leadership

Developing professionals capable of leading people and organisations, with authority that is earned through character.

04

Professional Excellence

Discipline, competence and ethics. We examine, license and regulate standards for practising PD–CR professionals.

05

Knowledge & Research

A growing body of research, publications and professional knowledge, created for the dynamic needs of members and industry.

06

Community & Influence

An interdisciplinary community of executives, professionals and leaders, and a collective voice for the profession.

Why IPDCRM

More than membership. A professional identity.

Your academic qualification can take you far. Acquired life skills and expertise in personality development take you farther.

  • Professional development that compounds

    Structured programmes from poise and communication to relationship recovery, skills that appreciate for a lifetime.

  • A community that opens doors

    Intellectuals, executives, diplomats, bankers, engineers, clergy and leaders from every walk of life, one professional family.

  • Recognition you can verify

    Grades, designations and credentials employers and organisations can confirm in seconds.

  • Licensure & standards

    IPDCRM examines and licenses career oriented professionals as PD–CR Managers, and regulates the standards of the practice.

  • Global exposure

    Business roundtables and international affiliations connect members to practice beyond Nigeria's borders.

  • Identity, not just certificates

    Members carry a professional image and presence that complements their competence, in the boardroom and beyond.

Your academic qualification can take you far, but acquired life skills and expertise in personality development can take you farther in life and career.
Portrait of Dr. Ayobami Owolabi, FPD-CRDr. Ayobami Owolabi, FPD-CRPresident, IPDCRM

Professional Development

Not a course. A journey.

IPDCRM develops professionals along a continuous arc, from first seminar to sector influence.

  1. 1

    Learn

    Seminars, workshops and professional development programmes grounded in the Institute's body of knowledge.

  2. 2

    Develop

    Poise, communication and impression management, deliberate practice that reshapes presence.

  3. 3

    Practice

    Apply relationship skills in real organisational settings, guided by professional standards.

  4. 4

    Connect

    Roundtables, inductions and conferences that build lasting professional relationships.

  5. 5

    Lead

    Take responsibility for people, service and standards within your organisation.

  6. 6

    Influence

    Shape institutions, sectors and national development as a licensed PD–CR professional.

Explore the programmes behind each stage in Professional Development.

Members and guests in conversation at an IPDCRM gathering

Flagship Property · Corporate Charisma Conference

Where presence meets performance.

The Corporate Charisma Conference is IPDCRM’s flagship gathering, bringing executives, entrepreneurs, professionals and emerging leaders face to face with the ideas, people and standards that define organisational excellence.

Theme
To be announced
Date · Venue
To be announced
Speakers
Roster forming

Details for the next edition are released first to members and the Institute briefing list.

Explore the Conference

Events

Where the Institute gathers.

Conferences, executive roundtables, webinars and induction ceremonies, in Nigeria and around the world.

All events →
Business RoundtableAnnounced

IPDCRM Cape Town Business Roundtable 2026

An executive roundtable convening IPDCRM members and partners in Cape Town for high level exchange on leadership, relationship capital and global business practice.

Dates to be announced
Cape Town
Event details →
Business RoundtablePast

IPDCRM Qatar Business Roundtable 2025

A transformative experience in leadership, people management and corporate growth, bringing members together with global executives for dialogue and development.

1 January 2025 · 2025
Doha, Qatar

Leadership

Guided by scholars, executives and statesmen.

A governing council of professors, doctors, directors and traditional leadership, accountable for the Institute's standards and direction.

Full Leadership & Governance

Prof. Jide Owoeye

Chairman, Board of Trustees

FPD-CR

Portrait of Dr. Ayobami Owolabi

Dr. Ayobami Owolabi

President & Deputy Chairman, Governing Council

FPD-CR

Prof. Lambert Ihebuzor

Registrar & Secretary to Governing Council

FPD-CR

Governing Council

Twelve council members, boards and officers →

Our members are the evidence.

From boardrooms to classrooms, IPDCRM members practise what the Institute teaches. We are currently curating verified member stories for publication, real people, real outcomes, in their own words.

Gallery

Moments from the Institute.

Conferences, inductions, development sessions and the everyday work of building Nigeria's professional standards.

View full gallery →

Membership

Your professional identity is worth investing in.

Join the professional institute where personality, professionalism and relationships create lasting influence.