The Institute of Personality Development (PD) and Customer Relationship Management (CRM) is a professional body established in a quest to bring about synergy between personality development and customer relationship management.
Somewhere out there lies the key to increased sales, an edge over the competitor, (regardless of the industry), Institutional reputation, Corporate/individual integrity, Strong brand equity, Customers retention, electoral victories, personality favorability, built relationships, increased parishioners, Corporate sustainable growth and development. This indispensible key is the nexus between Personality Development (PD) and Customer Relationship Management (CRM).
Thus, the Institute of Personality Development and Customer Relationship Management (IPD – CRM) has developed a body of knowledge, skills and abilities that will enhance customer relationship delivery, leveraging on individual’s personality development. This is because you are key as a person to the success of your organisation relations with customers, electorates clients etc. You are the bridge between the customer/people and the organisation, between the customer/people and the problems, between the customer/people and the sales objectives. Your most important goal is to satisfy or even delight the customer, client or stakeholder, and your TOTAL PERSONALITY will play a major role in developing and sustaining this goal.
“The response you get is your true communication”
– Robert Kiyosaki
Statistics shows that in the first thirty seconds of meeting someone you determine at least three important factors concerning the person in question: 1. Socio-economic status. 2. Educational level. 3. Desirability or how you wish to relate to him/her.
The imperative of this finding is that, there should be a “liking” for a personality before the person can make any significant impact in Customer Relationship delivery, Speech delivery or general positive impression on others that could drive meaningful discussion, association or relationship.