Research
Knowledge that stays ahead of need.
Objective viii: to constantly research and create a body of knowledge and innovative solutions that are proactive to the dynamic needs of our members and our areas of influence.
Agenda
Four lines of inquiry.
Personality dimension strategy
How organised patterns of behaviour and attitude translate into trust, authority and professional outcomes.
Customer relationship practice
Evidence on what sustains long term relationships between organisations and the people they serve.
Standards & licensure
Frameworks for examining and licensing PD–CR professionals across disciplines.
National development
The contribution of soft skills and service culture to organisational sustainability and national progress.
Research outputs are published through Publications as they are released by the Institute.
Membership
Your professional identity is worth investing in.
Join the professional institute where personality, professionalism and relationships create lasting influence.